MNS Group https://mnsgroup.com/ Managed Network Services Group | Managed Services & IT Support in Baltimore Washington Area Fri, 22 Dec 2023 20:06:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 Where do I start with CMMC compliance? https://mnsgroup.com/where-do-i-start-with-cmmc-compliance/?utm_source=rss&utm_medium=rss&utm_campaign=where-do-i-start-with-cmmc-compliance Fri, 22 Dec 2023 19:55:18 +0000 https://mnsgroup.com/?p=42295 At long last, the CMMC proposed rule will be released on December 26, 2023! 

If you have not prepared to pass the CMMC Assessment, there is no time like the present! (And if we may be so bold, we suggest preparing for the journey with some music to get you in the right frame of mind!)

Where does a contractor in the Defense Industrial Base start?

Rally the troops, and choose a leader: CMMC compliance is a team effort. A common misconception of the CMMC program is that it contains all technical controls and requires little coordination with staff not directly involved with IT. However, the CMMC program controls involve much more than technical configurations: human resources, building security, administration and operations, accounting, and even external service and cloud providers may be inscope. 

Leadership starts at the top. Management must make clear that conforming to the requirements of CMMC is a priority. Kick off an all-hands meeting to align and educate the entire organization and include goals, defined roles and responsibilities, and communication channels. It is key to have one person designated to serve as the lead to coordinate your team's efforts. In one company that MNS Group works with, the head of business development led the compliance implementation for the company. Why that role to lead the effort? Lost opportunity. This individual had a lot to lose if the company did not become compliant in time to win the contracts that provided the bulk of his department's income, and he possessed the skills to educate, encourage, and track the various departments to contributions. Whoever in your organization secures the honor, they will require the support of the management team.

The good news is that if you are working with MNS Group, we are able to assist your team with our CMMC Certified Professionals and Assessors (CCPs and CCAs), with implementation and support toward compliance.

Determine the level you need to comply with.

Your contract and the type of information your company handles determines the level and number of controls your organization must meet. Every defense contractor will need to meet at minimum Level 1. The CMMC 2.0 model consists of three distinct levels, each representing a different set of cybersecurity practices and processes:

Level 1 - Foundational: This level is focused on the protection of Federal Contract Information (FCI) and encompasses the basic safeguarding requirements for this information as outlined in Federal Acquisition Regulation (FAR) 52.204-21. It includes 17 practices that are fundamental to cybersecurity, largely aligning with basic cyber hygiene practices. At this level, companies are required to perform annual self-assessments.

Level 2 - Advanced: Level 2 aligns with the protection of Controlled Unclassified Information (CUI) and is based on a subset of the security requirements specified in NIST SP 800-171. Level 2 applies to you if your company handles CUI; you are already subject to DFARS 252.204-7012 requirements and have been since late 2017. This level includes a total of 110 practices and focuses on the implementation of intermediate cyber hygiene practices to protect CUI. Level 2 requires companies to undergo an independent third-party assessment every three years to ensure compliance.

Level 3 - Expert: This level is intended for companies that are part of the defense industrial base and are handling critical national security information. Level 3 is based on a subset of the security requirements from NIST SP 800-172, along with additional practices and processes from other sources to protect CUI and reduce the risk from Advanced Persistent Threats (APTs). Compliance with Level 3 requires a government-led assessment every three years. The final rule is expected to have greater detail on this level.

Target your efforts based on the level at which your organization must comply. 

Scoping

If your company handles, creates, stores, or transmits CUI- who handles it? Where is it accessed, processed, or stored? The environment where CUI exists helps determine your scope. A System Security Plan (SSP) documents what controls are in place. The smaller the environment, the less expensive compliance efforts will be. Some companies find that an enclave for the CUI is a smart solution.

An enclave is a way for organizations to limit the endpoints that need to be secured, making compliance efforts more streamlined, resulting in less expensive and sometimes faster compliance. All contractors to the DoD will have Level 1 controls in-scope applied organization-wide, even if your CUI is confined to an enclave.

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At long last, the CMMC proposed rule will be released on December 26, 2023! 

If you have not prepared to pass the CMMC Assessment, there is no time like the present! (And if we may be so bold, we suggest preparing for the journey with some music to get you in the right frame of mind!)

Where does a contractor in the Defense Industrial Base start?

Rally the troops, and choose a leader: CMMC compliance is a team effort. A common misconception of the CMMC program is that it contains all technical controls and requires little coordination with staff not directly involved with IT. However, the CMMC program controls involve much more than technical configurations: human resources, building security, administration and operations, accounting, and even external service and cloud providers fall in scope. 

Leadership starts at the top. 

Communication and alignment: Management must make clear that conforming to the requirements of CMMC is a priority. Kick off an all-hands meeting to align and educate the entire organization and include goals, defined roles and responsibilities, and communication channels. It is key to have one person designated to serve as the lead to coordinate your team’s efforts. In one company that MNS Group works with, the head of business development led the compliance implementation for the company. Why that role to lead the effort? Lost opportunity. This individual had a lot to lose if the company did not become compliant in time to win the contracts that provided the bulk of his department’s income, and he possessed the skills to educate, encourage, and track the various departments to contributions. Whoever in your organizations secures the honor, they will require the support of the management team.

The good news is that if you are working with MNS Group, we are able to assist your team with our CMMC Certified Professionals and Assessors (CCPs and CCAs), with implementation and support toward compliance.

Determine the level you need to comply with.

Your contract and the type of information your company handles determines the level and number of controls your organization must meet. Every defense contractor will need to meet at minimum Level 1. The CMMC 2.0 model consists of three distinct levels, each representing a different set of cybersecurity practices and processes:

Level 1 – Foundational: This level is focused on the protection of Federal Contract Information (FCI) and encompasses the basic safeguarding requirements for this information as outlined in Federal Acquisition Regulation (FAR) 52.204-21. It includes 17 practices that are fundamental to cybersecurity, largely aligning with basic cyber hygiene practices. At this level, companies are required to perform annual self-assessments.

Level 2 – Advanced: Level 2 aligns with the protection of Controlled Unclassified Information (CUI) and is based on a subset of the security requirements specified in NIST SP 800-171. Level 2 applies to you if your company handles CUI; you are already subject to DFARS 252.204-7012 requirements and have been since late 2017.This level includes a total of 110 practices and focuses on the implementation of intermediate cyber hygiene practices to protect CUI. Level 2 requires companies to undergo an independent third-party assessment every three years to ensure compliance.

Level 3 – Expert: This level is intended for companies that are part of the defense industrial base and are handling critical national security information. Level 3 is based on a subset of the security requirements from NIST SP 800-172, along with additional practices and processes from other sources to protect CUI and reduce the risk from Advanced Persistent Threats (APTs). Compliance with Level 3 requires a government-led assessment every three years. The final rule is expected to have greater detail on this level.

Target your efforts based on the level at which your organization must comply. 

Scoping

If your company handles, creates, stores, or transmits CUI- who handles it? Where is it accessed, processed, or stored?  How does it flow and move through the organization? The environment where CUI exists helps determine your scope. A System Security Plan (SSP) documents what controls are in place. The smaller the environment, the less expensive compliance efforts will be. Some companies find that an enclave for the CUI is a smart solution.

An enclave is a way for organizations to limit the endpoints that need to be secured, making compliance efforts more streamlined resulting in less expensive and sometimes faster compliance. All contractors to the DoD will have Level 1 controls in-scope applied organization wide- even if your CUI is confined to an enclave.

Understand your company’s current state of compliance. 

How is your company currently protecting sensitive information? There are technical controls as well as practices and policies that determine the answer to this question.

Technical controls and configurations are based on policy and documentation of your organization. In our experience, most organizations do not have the necessary documentation to meet the controls in full. A self-assessment or gap analysis is a way to identify which areas need focused attention to meet those controls fully.

There are a variety of ways to approach a compliance status check.

  • Internal self-assessment. An individual or a team could complete a self-assessment using a checklist. There are a few online that are available 
    • Upside: low cost
    • Downside: time intensive, nowhere to store documents, no guidance, can be confusing to laymen
  • Internal using a GRC tool (a couple examples are  IntelliGRC, or FutureFeed,)
    • Upside: easy to use interface, stores documentation, can be used by multiple team members, creates a Plan of Action and Milestones (POA&Ms)
    • Downside: usually outside of skill area of inhouse team, time intensive, annual fee, remediation steps may not be clear
  • Hire a CMMC professional to performs a Gap Analysis 
    • Upside: modest time resources required from your internal team, working with subject area experts trained to identify company needs and ask the right questions, clear plan and deliverables with action items and next steps.
    • Downside: costs

Remediate Gaps

Once your system has been reviewed, you will have a score. Once you have a score, there will be steps needed to remediate the gaps that were identified. If you use a GRC tool or have hired a CMMC professional, the identified POA&Ms will guide efforts to close the gaps. There may be a LOT of POA&Ms, with an overwhelming amount of information. 

How soon does your business need to be ready? When do your current contracts renew? What guidance has been offered from the primes you subcontract to? Knowing this will assist you to pace your remediation efforts from the gaps that were identified. During the course of your Gap Analysis, it may be clear that an enclave may be an efficient way to narrow scope and make faster gains toward compliance.

In our experience the top thing that contributes to low SPRS scores is poor or missing documentation. There are many options that can be purchased to give your team some assistance to undertake this daunting task.

Grouping tasks into projects helps. There are many considerations, including who participates from your internal team or if you outsource tasks. What budget has been allocated for the effort? There may be purchasing decisions that may need to be made for things like monitoring, staff training, or consulting. 

Schedule a readiness or mock assessment

Think you are ready? Consider conducting a readiness or mock assessment prior to the CMMC Assessment.

For CMMC levels 2 and 3, you will need to have an assessment conducted by a CMMC Third-Party Assessment Organization (C3PAO). During the assessment you will need to prove that you are meeting the objectives of the controls, and the assessors will refer to in your System Security Plan (SSP). The CMMC Certified Assessor will examine compliance through interviews, documentation, and demonstration. Having a mock assessment familiarizes your team with the assessment process, making the actual CMMC Assessment less daunting. Understanding the format, types of questions, and expectations can significantly reduce anxiety and uncertainty and improve the assessment process. Failing a CMMC Assessment can have serious consequences, including the inability to contract with the Department of Defense (DoD). A mock assessment helps in avoiding such penalties by ensuring you are well-prepared.

Get in Line

With few certified third-party assessors (50 today), and more than 70,000 contractors who will need an assessment, schedule with a C3PAO early. C3PAOs can be found on the CyberAB marketplace. MNS Group is a C3PAO, and we would be happy to assist you in getting on our waitlist.

Wherever you are in your compliance journey, MNS Group is here to help! Contact us today.

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COMPLY> The Journey https://mnsgroup.com/comply-the-journey/?utm_source=rss&utm_medium=rss&utm_campaign=comply-the-journey Fri, 22 Dec 2023 19:36:19 +0000 https://mnsgroup.com/?p=42186 There was never a task that was not enhanced by a great playlist! Achieving CMMC compliance is quite a journey! With 2024 on the horizon, it is a great time to rock out (with some humor) while making strides toward a stronger and more cyber-resilient company! Our team created a playlist to stream in the […]

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There was never a task that was not enhanced by a great playlist!

Achieving CMMC compliance is quite a journey! With 2024 on the horizon, it is a great time to rock out (with some humor) while making strides toward a stronger and more cyber-resilient company! Our team created a playlist to stream in the background. GO AHEAD- you deserve a little fun!

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Bracing for Impact: The Finalization of CMMC Rules and What It Means for DoD Contractors https://mnsgroup.com/bracing-for-impact-the-finalization-of-cmmc-rules-and-what-it-means-for-dod-contractors/?utm_source=rss&utm_medium=rss&utm_campaign=bracing-for-impact-the-finalization-of-cmmc-rules-and-what-it-means-for-dod-contractors Mon, 04 Dec 2023 19:11:25 +0000 https://mnsgroup.com/?p=42279 As the finalization of the Cybersecurity Maturity Model Certification (CMMC) rule looms near, DoD contractors are on high alert. With CMMC 2.0, the Department of Defense (DoD) aims to streamline and strengthen cybersecurity requirements. This shift to a three-level model demands a strategic approach from contractors to ensure compliance and safeguard sensitive information.
Although the final CMMC rule has not been officially released yet, recent developments have brought significant updates. As of November 21, 2023, the Office of Information and Regulatory Affairs (OIRA) website shows an important change in the status of the eight components and the overarching Framework of the Cybersecurity Maturity Model Certification Program (CMMC). Previously marked as “Pending Review,” these elements have now been updated to “Consistent with Change.” This shift suggests that the CMMC program, along with its eight foundational policy elements, is advancing towards publication.

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As the finalization of the Cybersecurity Maturity Model Certification (CMMC) rule looms near, DoD contractors are on high alert. With CMMC 2.0, the Department of Defense (DoD) aims to streamline and strengthen cybersecurity requirements. This shift to a three-level model demands a strategic approach from contractors to ensure compliance and safeguard sensitive information. 

Although the final CMMC rule has not been officially released yet, recent developments have brought significant updates. As of November 21, 2023, the Office of Information and Regulatory Affairs (OIRA) website shows an important change in the status of the eight components and the overarching Framework of the Cybersecurity Maturity Model Certification Program (CMMC). Previously marked as “Pending Review,” these elements have now been updated to “Consistent with Change.” This shift suggests that the CMMC program, along with its eight foundational policy elements, is advancing towards publication. 

The “Consistent with Change” designation from OIRA indicates a significant step forward for the CMMC Model. It’s a common response from OIRA and typically reflects forward movement in the rule-making process, signaling a positive trajectory for CMMC’s progress.

Understanding the OIRA Review Process:

The Office of Information and Regulatory Affairs (OIRA), a part of the Office of Management and Budget (OMB), plays a crucial role in reviewing and approving regulations proposed by federal agencies, including those related to cybersecurity and defense.

The Process Steps:

  • Rulemaking Initiation: A federal agency, such as the Department of Defense (DoD) in the case of CMMC, develops a proposed rule or regulation.
  • Internal Agency Review: Before submitting to OIRA, the proposing agency reviews the rule internally to ensure it meets policy objectives and legal standards.
  • Submission to OIRA: The proposed rule is then submitted to OIRA for review. This submission includes the rule text, a regulatory impact analysis, and an explanation of why the regulation is necessary.
  • OIRA Review for Compliance: OIRA reviews the rule for compliance with various statutory and executive order requirements. This includes an assessment of the cost-benefit analysis, potential economic impacts, and consistency with the President’s policies and priorities.
  • Interagency Review: OIRA coordinates an interagency review process, allowing other federal agencies to provide input, especially if the rule impacts multiple sectors or overlaps with other regulatory areas.
  • Public and Stakeholder Engagement: Often, OIRA’s review process includes periods for public comment, where industry stakeholders, experts, and the general public can submit feedback on the proposed rule.
  • Revisions and Finalization: Based on the review and feedback, the proposing agency may revise the rule. OIRA then reviews these revisions before the final rule is approved.
  • Publication and Implementation: Once OIRA concludes its review and the rule is finalized, it is published in the Federal Register. The rule typically includes an effective date and details about implementation.

Implications for CMMC 2.0:

  • Thorough Evaluation: OIRA’s review of CMMC 2.0 ensures that the rule is evaluated for its impact on cybersecurity, cost implications for contractors, and alignment with national security objectives.

  • Stakeholder Input: The process allows for input from defense contractors, cybersecurity experts, and other stakeholders, potentially influencing the final form of CMMC 2.0.

  • Predictability and Transparency: The OIRA process helps in making the rulemaking process more predictable and transparent, allowing DoD contractors to prepare for upcoming changes.

What does this mean for DIB businesses?

The anticipated changes are not just a mere update but a significant pivot in how cybersecurity standards will be enforced in defense contracts. 

The timeframe to fulfill the necessary requirements for CMMC is narrowing. It’s crucial for companies within the Defense Industrial Base (DIB), irrespective of their size, to expedite their preparations for the impending CMMC certification requirement. 

On November 30, 2023, Pentagon spokesperson Tim Gorman shared that: “The CMMC 32 CFR Proposed Rule is in the final stages of review and processing prior to posting to the Federal Register for a 60-day public comment period.” 

When the rule is finalized, failing to comply could jeopardize a company’s capability to retain existing contracts or secure new ones associated with the Department of Defense. For Organizations Seeking Certification (OSCs), achieving compliance should be considered a matter of high priority.

Take steps toward CMMC compliance today

You don’t have to go it alone. Contact MNS Group today for help navigating the ins and outs of CMMC compliance.

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Travel, Temps, and Tempests, OH MY! Take Steps to Keep Tech Tip Top https://mnsgroup.com/travel-temps-and-tempests-oh-my-take-steps-to-keep-tech-tip-top/?utm_source=rss&utm_medium=rss&utm_campaign=travel-temps-and-tempests-oh-my-take-steps-to-keep-tech-tip-top Wed, 21 Jun 2023 07:50:00 +0000 https://mnsgroup.com/?p=42169 Hurricanes, thunderstorms, and a reliance on air conditioning that taxes the power grids can cause outages and increase the risk of power surges. To prevent any potential damage from power surges, it's essential that all your PCs or servers are connected to UPS devices. That's the battery backup that kicks in during power outages. Check the integrity of your Uninterruptible Power Supply (UPS); make sure the light on the UPS is working properly. You can also unplug the UPS from the power source to see if it will still power your computer without external electricity.

Did you test and find the UPS is not working? Plan to replace the UPS as soon as possible. Simply power down and unplug your device before leaving for the day, especially if bad weather is expected. If you are one of our clients and need advice regarding a new UPS, just open a ticket via your portal or email and we will happily help you choose one!

Keep Connected with Your Hot Spot
Power outages often interrupt internet connectivity, even after the power returns! As a stopgap until service can be restored, consider using your phone as a hotspot to get connected and be able to work again.

Speaking of Heat....

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It’s summer! That means extreme weather, outdoor time, and travel. All of this can be hard on your tech equipment. Take a few actions to safeguard your valuable resources.

Take Steps to Stay Connected

Storms May Interrupt Summer Work- and fun
Hurricanes, thunderstorms, and a reliance on air conditioning that taxes the power grids can cause outages and increase the risk of power surges. To prevent any potential damage from power surges, it’s essential that all your PCs or servers are connected to UPS devices. That’s the battery backup that kicks in during power outages. Check the integrity of your Uninterruptible Power Supply (UPS); make sure the light on the UPS is working properly. You can also unplug the UPS from the power source to see if it will still power your computer without external electricity.

Did you test and find the UPS is not working? Plan to replace the UPS as soon as possible. Simply power down and unplug your device before leaving for the day, especially if bad weather is expected. If you are one of our clients and need advice regarding a new UPS, just open a ticket via your portal or email and we will happily help you choose one!

Keep Connected with Your Hot Spot
Power outages often interrupt internet connectivity, even after the power returns! As a stopgap until service can be restored, consider using your phone as a hotspot to get connected and be able to work again.

Speaking of Heat….

Technology and high heat are not compatible. When your laptop, phone, or device is exposed to direct sunlight or placed in a hot environment (like a car) it can overheat, leading to battery damage, component melting, and even system shutdown. This can happen faster than you think, even half an hour in a hot car in sleep mode can cause problems with your PC! To ensure you have access to your devices when you need them, power down devices when not in use, find some shade, and keep it cool.

Travel To-Dos Before You Go

When traveling, we usually take care to secure our wallets and valuables; have you taken defensive measures to safeguard your tech property as well?

Here are are a few important tips:

  • Resist the temptation to charge devices via public USP ports. Travel takes its toll on battery life, making it tempting, but it can leave you open to “juice jacking,” which can steal your information, lock your device and export personal data and passwords that can then be so used to access online accounts or sell it to bad actors. DO pack the power block and cable that was sold with your phone or device or carry a portable battery pack.
  • Do not connect to the free Wi-Fi! Avoid getting hacked and instead, connect to your phone’s hotspot.
  • Pack protective cases for devices. These are sold for the express purpose of keeping out elements like water, sand, dust, and dirt before you head out on your adventures, and at the very least resealable plastic bags. If items do get wet? Choose silica gel packs over rice to draw out moisture.
  • Be aware of your surroundings and others observing activities on your screens over your shoulder. 
  • Have MFA implemented over all your services like email, social media, and banking.
  • Lock your devices if you step away for even a moment.
  • Never hand your phone or device to anyone, even if they offer to “help” you to pay them for their services via Venmo, PayPal, etc.
  • Secure your devices in locked drawers, or a hotel safe if you are not taking them with you.

Enjoy a stress-free summer by taking a few moments to make some preparations for your tech equipment.

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MNS Group Becomes an Authorized CMMC C3PAO https://mnsgroup.com/mns-group-becomes-an-authorized-cmmc-c3pao/?utm_source=rss&utm_medium=rss&utm_campaign=mns-group-becomes-an-authorized-cmmc-c3pao Wed, 10 May 2023 11:46:08 +0000 https://mnsgroup.com/?p=42025 MNS Group is pleased to announce that it has received The Cyber AB’s accreditation to certify government contractors and commercial companies with CMMC compliance, strengthening its ability to deliver comprehensive CMMC services.

Overseen by the Department of Defense (DoD) and Cyber AB, the CMMC Accreditation Body, MNS Group successfully passed the CMMC Level 2 assessment administered by the Defense Contract Management Agency (DCMA) Defense Industrial Base Cybersecurity Assessment Center (DIBCAC), meeting all CMMC Third-Party Assessment Organization (C3PAO) requirements.

Developed by the DoD, The Cybersecurity Maturity Model Certification (CMMC) program is designed to enforce the protection of sensitive unclassified information that is shared by the DoD with its contractors and subcontractors in the Defense Industrial Base (DIB). CMMC will require third-party evaluation to determine whether a contractor is fit to do business with the DoD and participate in the DIB. The Cyber AB established two non-governmental roles: the Registered Provider Organization (RPO) and the C3PAO. MNS Group has been an RPO since November 2020, assisting clients in their preparation to obtain their CMMC.

“With over 20 years of cybersecurity, technology, and business process experience, our team has been assisting members of the DIB to harden their cybersecurity posture and achieve CMMC compliance, and in doing so, strengthen our national security. Certifying as a third-party assessment organization was a natural next step. We look forward to our expanded role validating organizations seeking CMMC certification,” said Tobias Musser, CEO at MNS Group. “It is an honor to meet with DIB businesses and be allowed the opportunity to observe that they have met the tasks needed to secure the sensitive data entrusted to them, so they can get out there and win contracts.”

MNS Group is proud to be one of only forty CMMC C3PAOs accredited to April 29, 2023. It has CMMC Certified Assessors and Professionals on staff, as well as Registered Practitioners.

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MNS Group is pleased to announce that it has received The Cyber AB’s accreditation to certify government contractors and commercial companies with CMMC compliance, strengthening its ability to deliver comprehensive CMMC services.

Overseen by the Department of Defense (DoD) and Cyber AB, the CMMC Accreditation Body, MNS Group successfully passed the CMMC Level 2 assessment administered by the Defense Contract Management Agency (DCMA) Defense Industrial Base Cybersecurity Assessment Center (DIBCAC), meeting all CMMC Third-Party Assessment Organization (C3PAO) requirements.

Developed by the DoD, The Cybersecurity Maturity Model Certification (CMMC) program is designed to enforce the protection of sensitive unclassified information that is shared by the DoD with its contractors and subcontractors in the Defense Industrial Base (DIB). CMMC will require third-party evaluation to determine whether a contractor is fit to do business with the DoD and participate in the DIB. The Cyber AB established two non-governmental roles: the Registered Provider Organization (RPO) and the C3PAO. MNS Group has been an RPO since November 2020, assisting clients in their preparation to obtain their CMMC.

“With over 20 years of cybersecurity, technology, and business process experience, our team has been assisting members of the DIB to harden their cybersecurity posture and achieve CMMC compliance, and in doing so, strengthen our national security. Certifying as a third-party assessment organization was a natural next step. We look forward to our expanded role validating organizations seeking CMMC certification,” said Tobias Musser, CEO at MNS Group. “It is an honor to meet with DIB businesses and be allowed the opportunity to observe that they have met the tasks needed to secure the sensitive data entrusted to them, so they can get out there and win contracts.”

MNS Group is proud to be one of only forty CMMC C3PAOs accredited to April 29, 2023. It has CMMC Certified Assessors and Professionals on staff, as well as Registered Practitioners. 

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Continual Improvement: Why It Pays to Outsource Your QMS After ISO 9001 Certification https://mnsgroup.com/continual-improvement-why-it-pays-to-outsource-your-qms-after-iso-9001-certification/?utm_source=rss&utm_medium=rss&utm_campaign=continual-improvement-why-it-pays-to-outsource-your-qms-after-iso-9001-certification Mon, 12 Dec 2022 22:15:13 +0000 https://mnsgroup.com/?p=41554 The International Organization for Standardization does not derive its abbreviated name, ISO, from an acronym alone. Instead, ISO comes from the ancient Greek word ísos, which means equal or equivalent.

And that’s the underlying idea. The goal of the ISO is to provide common standards among countries. A consumer or client can be assured that a product or service that meets ISO certification is safe and of high quality. 

A quality management system (QMS) helps your company meet and maintain ISO standards. There’s even an ISO standard for QMS—ISO 9001—which is the most used QMS in the world.

ISO has developed more than twenty-four thousand international standards, and companies in all fields use them. These standards deal with IT and data security, environmental management, health and safety, and many other activities and products. One of the better-known standards, ISO 27001, deals with information security management.

After the standard is achieved, the QMS lives on and evolves to reflect your company’s changes. To achieve the benefits of and maintain the ISO certification, a commitment to “continual improvement” is required. A specific requirement of ISO 9001:2015 is "continual improvement" – this refers not only to a company's products and services, but also to the QMS. The standard states: "The organization shall continually improve the suitability, adequacy and effectiveness of the Quality Management System. The organization shall consider the results of analysis and evaluation, and the outputs from management review, to determine if there are needs or opportunities that shall be addressed as part of continual improvement.”

At the end of the year, the company must submit a new assessment. Many companies hire a quality manager or assign an employee to assume the duties of quality management, but it can be difficult to evaluate your company objectively from within. Many companies do not have the budget or need a full-time dedicated employee. That’s why it pays to outsource your QMS after ISO 9001 certification to hands-on consultants who works with you throughout the year and can act on your behalf with the auditing body.

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The International Organization for Standardization does not derive its abbreviated name, ISO, from an acronym alone. Instead, ISO comes from the ancient Greek word ísos, which means equal or equivalent.

And that’s the underlying idea. The goal of the ISO is to provide common standards among countries. A consumer or client can be assured that a product or service that meets ISO certification is safe and of high quality. 

A quality management system (QMS) helps your company meet and maintain ISO standards. There’s even an ISO standard for QMS—ISO 9001—which is the most used QMS in the world.

ISO has developed more than twenty-four thousand international standards, and companies in all fields use them. These standards deal with IT and data security, environmental management, health and safety, and many other activities and products. One of the better-known standards, ISO 27001, deals with information security management.

After the standard is achieved, the QMS lives on and evolves to reflect your company’s changes. To achieve the benefits of and maintain the ISO certification, a commitment to “continual improvement” is required. A specific requirement of ISO 9001:2015 is “continual improvement” – this refers not only to a company’s products and services, but also to the QMS. The standard states: “The organization shall continually improve the suitability, adequacy and effectiveness of the Quality Management System. The organization shall consider the results of analysis and evaluation, and the outputs from management review, to determine if there are needs or opportunities that shall be addressed as part of continual improvement.”

At the end of the year, the company must submit a new assessment. Many companies hire a quality manager or assign an employee to assume the duties of quality management, but it can be difficult to evaluate your company objectively from within. Many companies do not have the budget or need a full-time dedicated employee. That’s why it pays to outsource your QMS after ISO 9001 certification to hands-on consultants who works with you throughout the year and can act on your behalf with the auditing body. 

What Does QMS Stand For?

Your Quality Management System – QMS is a formalized system that documents your policies, procedures, and practices with the idea of achieving specific business objectives. 

How Does Quality Management Work with ISO Standards?

Quality management aligns what your company is doing with the standards it is trying to meet. Instead of making business decisions with your gut, quality management uses data and evidence to guide business processes

For example, a new computer software program may seem perfect for your business. Under a QMS program, your organization will have procedures before incorporating the new feature. Your technical team reviews it until the team has developed a complete understanding of the possible effects and outcomes of the change. If those are acceptable, the technical team signs off.

Then the manager must approve it only after these procedures will your company schedule and deploy the new product.

In short, effective QMS controls organizational change in a process in which your business fully understands, documents, and controls change. Your QMS program looks at the change in the context of how it affects the entire system.

What Are the ISO Standards for Your Company’s QMS?

The ISO’s international standard that specifies requirements for a QMS, ISO 9001:2015, is not industry specific. Your company can apply ISO 9001:2015 regardless of its size or its products and services.

ISO provides additional standards related to QMS, but these are more specific to the type of industry. For example, the ISO 14000 series deals with environmental management systems. And ISO 19001:2018 deals with auditing management systems. 

How Do QMS Standards Benefit an Organization?

There are many benefits companies gain from the choice to use an outsourced quality manager. 

A quality manager helps determine if you are tracking the right types of data. ISO 9001 clause 9.1, “Monitoring, measurement, analysis, and evaluation,” explains the requirement to measure and review data in your QMS. The point of data collection and evaluation is to track how well your company is meeting its objectives.

Also, the quality manager will hold monthly meetings with your organization’s leadership. These meetings will discuss ongoing procedures to meet standard controls. What data is your company tracking? Is this the right kind of data for your business and industry? How do you monitor it? Is the data within a predetermined range?

The quality manager helps your company answer these questions regularly to keep your business in line with your set quality standards.

How Do You Reach ISO 9001 QMS Standards?

In 1987, ISO released the first edition of ISO 9001. Much of the early language had a military emphasis, with standards based on a US Department of Defense standard intended to govern compliance by contractors. 

Released in 2015, the latest version of ISO 9001 has dropped the military emphasis and focuses on organizational risk and opportunities. Quality management across various industries forms the basis for sustained success and continuous improvement. 

What Is a Quality Management System?

An ISO 9001 QMS incorporates seven principles of quality management:

  • Customer focus: meeting customer satisfaction, customer expectations, and requirements
  • Leadership: establishing operational purpose and direction within your organization
  • Engagement of people: providing the knowledge, training, and motivation to improve quality within your organization
  • Process approach: planning, carrying out, and monitoring your organization’s activities
  • Improvement: continuing to identify opportunities, analyze causes of issues, and work to change your organization’s methodology so that you can better innovate and increase efficiency
  • Evidence-based decision-making: analyzing data, risk, and performance to inform your organization’s future choices
  • Relationship management: maintaining open and continual communication with stakeholders 

An unofficial 8th principle is the PDCA cycle, where the letters represent Plan, Do, Check, and Act. This cycle is easy to repeat and understand.

What Are QMS Procedures?

ISO 9001:2015 defines a procedure as a “specified way to carry out an activity or a process.” Your procedures are critical to your total QMS. That’s because procedures establish the processes that ensure your business conforms to ISO 9001 standards.

What Types of Data Are Important to Your Organization?

QMS is about understanding the information critical to your business’s survival.

The types of data that your company monitors depend on your business objectives. For example, security companies may focus on incident tracking. A manufacturer may compare the measurements of its products to ensure standardization in the output. Service organizations may track customer satisfaction by collecting data surrounding customer feedback. 

Profitability is another critical metric. A company that lacks sound financial footing takes on risk. A business with questionable credit or economic instability will struggle to meet quality standards.

Why Do You Need an Outsourced QMS after ISO 9001 Certification?

An outsourced QMS tracks changes to your ISO standards that are relevant to your industry. For example, in February 2022, the ISO published an update to ISO 27002. ISO 27002 deals with information security controls. This includes cybersecurity and privacy protection.

Unlike ISO 27001, ISO 27002 does not provide formal specifications. Rather, ISO 27002 is an advisory document that applies to any organization that seeks to comply with ISO 27001. 

Keeping Current with ISO Updates

The third-party who helped you through your original ISO certification process knows your business processes. This familiarity can help enhance your business practices on an ongoing basis and facilitate communication within your company.

Many ISO standards require your company to demonstrate continual improvement over time. An outsourced quality service manager is an accountability partner who provides consistent help. Consistent adherence to quality standards alleviates an otherwise cumbersome and disruptive process every three years when you have to renew your certifications. Under the guidance of your outsourced quality manager, your company has done the heavy lifting already.

A QMS program keeps your operations consistent and expected, minimizing surprises, interruptions, or upsets. QMS becomes part of business as usual, as your business steadily shows continuous improvement.

Escaping the Tyranny of the Urgent 

When you outsource total quality management, your ongoing adherence to standards is the only focus of the quality manager. The quality manager is not caught up in your day-to-day business operations. As a result, situations that demand immediate internal attention do not affect ongoing quality management.

Your outsourced quality manager is more than an accountability partner, though. The quality manager also serves as your advocate. Your success is the only goal of the QMS. As a catalyst from outside your organization, the quality manager has the voice of authority to help push the organization in the right direction.

Applying Experience to Your Business

An outsourced quality manager has experience in many different verticals across various businesses. These experiences help the quality manager suggest the types of data your company should track. Plus, the quality manager has the expertise to help your company troubleshoot operational risk.

Demonstrating Integrity

An outsourced QMS also is a way for management to show that it is committed to your organization’s quality. ISO certification is more than just a label. The achievement and ongoing process of complying with standards attract and retain employees who see the company’s focus on quality.

Some companies will not do business with a company that lacks ISO certification relevant to the industry. Achieving and maintaining ISO certification standards strengthen your organization’s relationships and status within the industry.

For example, ISO 27001 details standards for handling the personally identifiable information of your employees and customers, as well as other professional secrets. As technology changes, ongoing adherence to standards demonstrates your attention to change management processes. 

A great deal of effort and resources are required to initially secure ISO certifications, so steps must be taken to retain them over time. Companies benefit from the continual improvement resulting from the implementation of the QMS. A good return on the investment in ISO can be realized when an outsourced quality manager partners with the company and assists in implementing the QMS.

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Love your job again: hiring a Technology Consultant can make Monday your favorite day of the week  https://mnsgroup.com/love-your-job-again-hiring-a-technology-consultant-can-make-monday-your-favorite-day-of-the-week/?utm_source=rss&utm_medium=rss&utm_campaign=love-your-job-again-hiring-a-technology-consultant-can-make-monday-your-favorite-day-of-the-week Mon, 12 Dec 2022 20:20:43 +0000 https://mnsgroup.com/?p=41543 When did the Sunday Scaries, the anxious dread that precedes the beginning of the work week begin for you? The calendar is full, the to-do list is over-populated, and leaders fill multiple roles leading to burnout and negativity. It is no wonder that the modern professional is not excited to jump out of bed on Monday. A single hire could change this for your organization. 

With such heavy workloads, energy toward creativity and out-of-the-box thinking is nil.  Business leaders need energy that allows traction toward working ON the business, and not just IN it - spinning plates and wearing so many hats. A technology consultant may be the answer to “smarten” your tech to work for you, so you can work on the business you (used) to love.  

What Is Technology Consulting? 

These days, a Technology Consultant does much more than manage printers, assist with helpdesk repairs, or install networks; after all, technology is woven into every aspect of business. A consultant serves as a sounding board from whom you can ask questions, who will learn about your business, your goals, and how you implement technology. A good Technology Consultant is NOT an IT consultant; they look at a much broader picture, identifying efficiencies in processes, assessing risk, controlling costs, and advising on compliance and liability. Delegating these roles to experts will help you get back to the work you enjoy and may even help profitability. 

A study by IBM and the Ponemon Institute found that the use of emerging technologies reduces costs. For example, the adoption of artificial intelligence, security analytics, and encryption saved companies up to $1.49 million compared to those who did not use these tools.  

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When did the Sunday Scaries, the anxious dread that precedes the beginning of the work week begin for you? The calendar is full, the to-do list is over-populated, and leaders fill multiple roles leading to burnout and negativity. It is no wonder that the modern professional is not excited to jump out of bed on Monday. A single hire could change this for your organization. 

With such heavy workloads, energy toward creativity and out-of-the-box thinking is nil.  Business leaders need energy that allows traction toward working ON the business, and not just IN it – spinning plates and wearing so many hats. A technology consultant may be the answer to “smarten” your tech to work for you, so you can work on the business you (used) to love.  

What Is Technology Consulting? 

These days, a Technology Consultant does much more than manage printers, assist with helpdesk repairs, or install networks; after all, technology is woven into every aspect of business. A consultant serves as a sounding board from whom you can ask questions, who will learn about your business, your goals, and how you implement technology. A good Technology Consultant is NOT an IT consultant; they look at a much broader picture, identifying efficiencies in processes, assessing risk, controlling costs, and advising on compliance and liability. Delegating these roles to experts will help you get back to the work you enjoy and may even help profitability. 

A study by IBM and the Ponemon Institute found that the use of emerging technologies reduces costs. For example, the adoption of artificial intelligence, security analytics, and encryption saved companies up to $1.49 million compared to those who did not use these tools.  

Emerging technologies are changing the definition of information technology. Technology Consultants can become strategic business partners through process consulting, which informs and empowers your company’s digital transformation.  

Does your business hold personally identifiable information (PII) for your clients? Do you store banking information, such as routing numbers? Or healthcare data? It’s critical that you assess where your risk is and then make sure your policies, procedures, and practices align.  

The right Technology Consultant has expertise in the implementation of best practices in information technology to achieve your business objectives. This includes the expertise to determine a reasonable level of security customized for your business processes. A large part of a good technology consultancy involves assessing where the risk lies for each individual client.  

Why Would a Business Need a Technology Consultant? 

Cybersecurity: Handled 

Hiring a Technology Consultant is one way to address potential security issues proactively, instead of addressing problems after the fact. Every thirty-nine seconds. That’s how often a cyberattack occurs, according to a University of Maryland study. Cyberattacks cost companies more than $6 trillion worldwide in 2021, according to Cyber Security Ventures. Security is top-of-mind for any consultant who can survey your current cyber hygiene and make recommendations, including training your staff to recognize things like spear phishing and other social engineering that can give intruders access to our data and systems. 

Technology Consultants specialize in the business impacts of information technology, freeing you to focus on what you are good at: managing your business. They monitor trends in innovative technology every day and see what’s coming to keep your company in front of emerging technologies.  

Compliance as a Competitive Advantage 

Are there compliance standards that your business MUST attain to do business? Work with consultants who are experienced in those frameworks. For example, contractors to the Department of Defense will be required in the near future to be compliant with the Cybersecurity Maturity Model Certification (CMMC), a framework designed to safeguard information. A Tech Consultant will assist you in preparing your organization for readiness before your competitors have even written up a plan of action. Additionally, consultants can recommend compliance certifications that are not required, but that allow you to stand out from your competitors. Your company may benefit from attaining an ISO 9001 or ISO 270001 certification. Your consultant can help you weigh the benefits your business may receive against the effort to achieve them. They will walk you through the process, serve as an additional resource you can tap into while getting certified, and afterward toward maintenance.  

Since compliance standards change, your Technology Consultant will keep you up to date, eliminating any last-minute stress and surprises.  

Understanding Legal Ramifications  

Did you know that it is illegal to do business with certain foreign computer companies if you work in some verticals? Without a partner consulting business with expertise in the regulations that affect your business, you may unwittingly do business with a forbidden entity. Worse, you could install equipment that covertly allows remote access to your computer. 

Optimizing Your Budget  

Furthermore, Technology Consultants can help you understand the big picture when you purchase equipment. Price doesn’t always tell the full story. Technology consulting services look at warranties, upgradeability, and scaling potential. 

A Technology Consultant has expertise in handling your company’s data. That could mean the design of a robust backup system to protect your business recovery objectives, not just your data. Also, a Technology consultant helps identify potential vulnerabilities to thwart potential attacks before they can happen. Do you have plans in place in the event of a disaster? Having a business continuity plan in place to keep your critical systems operating when a flood occurs or a key staff member is unavailable will give you peace of mind that your business will keep running. 

How Do You Find and Hire a Technology Consultant for Your Business? 

Beware the helicopter consultant! Some consulting services will evaluate your business and make recommendations but fail to stick around. Use a technology consulting service that will partner with you for the long term. 

Finding the Right IT Consultant 

Ask any consulting firm you are considering these questions: 

  • Is there a fifty-state background check on employees? Are they trained and certified? 
  • Does the consultant have Cyber Insurance, including breach insurance? Does the insurance cover you if the technology consultant makes an error? 
  • Has the consulting company ever suffered a breach itself? How did they handle it? 
  • What is the average length the consultant keeps clients? How long does it retain employees? 

Integrating a Business Solution 

These days, the job description of Technology Consulting includes a solid dose of business consulting as well. Tech Consulting should include advice on avoiding wasteful spending on unnecessary upgrades or equipment and a proactive security plan. They should provide you with a comprehensive menu of offerings that make your business stand out, doing the research with their cumulative knowledge and experience that ultimately saves you the headache of devouring a brand-new alphabet soup when venturing into the vast sea of ever-growing tech acronyms.   

Do you have existing IT staff managing your infrastructure? A good consultant will explore ways to augment and integrate systems you already have to maximize efficiencies and profitability and will work seamlessly with existing IT employees. With no interruption to an already-established relationship, the consultant nurtures trust by providing staff with workable solutions to annoying problems that may interrupt their days, helping them stay efficient and feel secure at a company that aims to provide for their needs. As we always say here at MNS Group, employees are a business’s most valuable asset! 

The bottom line is that a Technology Consultant keeps you focused on your unique offerings, saving you time and money that otherwise may have been spent on training, overhead, and technology investments that never meet the needs of your specific field. Look forward to Mondays again by delegating tasks to subject area experts who are invested in helping your business thrive. 

This article was featured in i95 Business.

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MNS Group Achieves ISO 27001 Information Security and ISO 9001 Quality Management Certification https://mnsgroup.com/mns-group-achieves-iso-27001-information-security-and-iso-9001-quality-management-certification/?utm_source=rss&utm_medium=rss&utm_campaign=mns-group-achieves-iso-27001-information-security-and-iso-9001-quality-management-certification Fri, 28 Jan 2022 15:20:39 +0000 https://mnsgroup.com/?p=7252 MNS Group, the trusted source for managed services, cybersecurity, and compliance services for government contractors, has announced today the achievement of both ISO 27001:2013 and ISO 9001:2015certifications. “We are proud of this achievement: it confirms that MNS Group maintains the highest standards for security information management and quality, and has been audited against the most rigid security and […]

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MNS Group, the trusted source for managed services, cybersecurity, and compliance services for government contractors, has announced today the achievement of both ISO 27001:2013 and ISO 9001:2015certifications.

“We are proud of this achievement: it confirms that MNS Group maintains the highest standards for security information management and quality, and has been audited against the most rigid security and quality standards in the industry,” said Margaret Jacks, COO at MNS Group. 

ISO 27001:2013 is internationally recognized as the most stringent standard for information security management.  Established by the International Organization for Standardization (ISO), 27001 is a comprehensive security management standard that specifies a set of best practices and controls.

ISO 9001:2015 sets the criteria for quality management systems and is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement.

These certifications follow security best practices MNS Group previously adopted including SSAE 18 SOC2 controls. The newly-achieved ISO certifications further cement MNS Group’s ongoing commitment to the security, confidentiality, and high availability of its services.

“These certifications provide an additional assurance to our valued clients when evaluating the quality, breadth, and strength of our security and business practices,” said Tobias Musser, CEO of MNS Group. “We consider the trust of our customers to be a critical success factor for the company. Adhering to the industry-leading security standard and quality management best practices makes us a better company in addition to building the confidence of our customers.”

MNS Group’s certifications demonstrate that Information and Information Security requirements are aligned with MNS Group’s goals and strategic objectives. 

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Data Security versus System Security- Do you know the difference? https://mnsgroup.com/data-security-versus-system-security-do-you-know-the-difference/?utm_source=rss&utm_medium=rss&utm_campaign=data-security-versus-system-security-do-you-know-the-difference Thu, 13 Jan 2022 16:40:10 +0000 https://mnsgroup.com/?p=6577

If you don’t have appropriate security systems in place, just a single employee can unwittingly undermine your best efforts in cybersecurity.

A comprehensive security system is vital to derail a potential attack vector, the path of a cyberattack. Good security control starts with understanding data security versus system security and how both help address security threats.


What Is Data Security?

Cybersecurity involves data protection, such as data privacy, integrity, and access control, according to the International Organization for Standardization (ISO).

Examples of Data Security

The international standard for information security, ISO 27001, lists fourteen domains to consider in the protection of sensitive information, such as financial data, intellectual property, or employee details. Some examples of data security include the following:

  • Two-factor authentication
  • Strong passwords
  • Data encryption
  • Biometric verification, such as fingerprint authentication

Core Elements of Data Security

You can think about data protection using the CIA triad. The letter C stands for confidentiality, meaning only authorized people can access sensitive data. The I stands for integrity, data consistency and accuracy. The A, for availability, refers to how easily authorized parties can access confidential data.

What Is System Security?

A system security plan includes network security with an eye toward cloud computing.

Common Types of System Security

A common device of system security is a firewall, which monitors network access and should thwart a potential network attack.

On a more complex level, public key encryption encodes two distinct digital keys that work together to prevent unauthorized access to information. Network users must have both keys to access information. 

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If you don’t have appropriate security systems in place, just a single employee can unwittingly undermine your best efforts in cybersecurity.

A comprehensive security system is vital to derail a potential attack vector, the path of a cyberattack. Good security control starts with understanding data security versus system security and how both help address security threats.

What Is Data Security?

Cybersecurity involves data protection, such as data privacy, integrity, and access control, according to the International Organization for Standardization (ISO).

Examples of Data Security

The international standard for information security, ISO 27001, lists fourteen domains to consider in the protection of sensitive information, such as financial data, intellectual property, or employee details. Some examples of data security include the following:

  • Two-factor authentication
  • Strong passwords
  • Data encryption
  • Biometric verification, such as fingerprint authentication

Core Elements of Data Security

You can think about data protection using the CIA triad. The letter C stands for confidentiality, meaning only authorized people can access sensitive data. The I stands for integrity, data consistency and accuracy. The A, for availability, refers to how easily authorized parties can access confidential data.

What Is System Security?

A system security plan includes network security with an eye toward cloud computing.

Common Types of System Security

A common device of system security is a firewall, which monitors network access and should thwart a potential network attack.

On a more complex level, public key encryption encodes two distinct digital keys that work together to prevent unauthorized access to information. Network users must have both keys to access information. 

Information Systems Security

Despite an increasing emphasis on digital information, many companies still require physical security. This can be as simple as storing information in filing cabinets or desks with physical keys. Protection of papers and other physical assets is part of information systems security.

What Are Some Common Attacks Made against System Security?  

Cybercrime Magazine reports that by 2025, monetary losses due to attacks on computer system resources will exceed that of the global illegal drug trade. 

Common System Security Attacks

Your network security could be vulnerable to a variety of cyberattacks: 

  • Distributed denial-of-service (DDoS) attack: Overwhelms the target with a flood of internet traffic in a service attack that blocks legitimate access. 
  • Brute force attack: Uses trial and error in a password attack to try to gain entry.
  • Ransomware attack: Infects files on a device with malicious software. 
  • Phishing attack: Sends a fraudulent message intended to trick a human target into revealing sensitive data.

Consequences of a System Security Attack

Is your system sluggish? Are you receiving strange emails? These are signs your system could be under attack and your computer system would benefit from simple, affordable cybersecurity measures.

How Do You Improve Both Data and System Security?

Even if you have an in-house IT team, a security analyst can help protect your critical digital assets. Companies such as MNS Group provide network monitoring and a host of other information security services that reinforce your security policies. 

Cybersecurity Architecture

Your computer network, organizational structure, and behavior all formulate a framework that underpins strong security infrastructure. The establishment of consistent policies, procedures, and processes is not enough. Your security requirements must ensure that everyone within the company—even management—follows the plan on a daily basis.

Low-Tech Solutions

Security protection can be as simple as maintaining a “clean desk policy.” That means that employees have to clear their desks of any sensitive information, such as passwords or account numbers.

Plus, the requirement that two people approve online bank transactions can help prevent potential thieves from hacking into your company’s accounts. 

Employee Training

One of the easiest things your company can do to improve security is to schedule regular training for employees. Third-party consultants such as MNS Group offer quarterly training programs. Training takes less than a half hour, and participants take a quiz to reinforce lessons in security. 

Security Breach Response Plan

Statistically, it’s extremely likely that your company will suffer data breaches at some point. And your company may be legally obligated to report a data breach to the appropriate authorities. A security consultant can help your company formulate a security plan so that you can address any potential data breach proactively.

Where Can My Company Look for Help?

Don’t let holes in your system leave you vulnerable to attack. Contact MNS Group to find out how we can help you better understand data security versus system security and all the rest of your cybersecurity needs.

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Tech Buying in COVID: Hurry up and Wait https://mnsgroup.com/tech-buying-in-covid-hurry-up-and-wait/?utm_source=rss&utm_medium=rss&utm_campaign=tech-buying-in-covid-hurry-up-and-wait Thu, 11 Nov 2021 22:50:00 +0000 https://mnsgroup.com/?p=3839

I admit it- I am spoiled by Amazon. While I purchase locally when I can (Instacart, Grubhub, Doordash, Shipt, and such when I cannot go out in person) I also appreciate being able to procure a hard-to-find item and have it delivered in sometimes only a few hours. 

Other industries that compete with Amazon have worked hard in recent years to catch up with the fleet-footed fleet of smiling vans. All companies on the fulfillment- side of the tech supply chain are suffering since the advent of COVID-19, and so are the hope and dreams of all would-be technology buyers. Since the shutdowns of 2020, our clients have seen radical changes to how quickly machines arrive at their offices: what may have taken at most a week to fulfill now can take multiple months to deliver. Ouch.  

Large scale organizations with immense buying power are even having trouble obtaining the technology items they need- the bottleneck at manufacturers has yet to move. What is the strategy for small and midsized businesses to procure laptops, docking stations, monitors, and, well, anything with a chip so they can keep working? We have a few thoughts. 

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I admit it- I am spoiled by Amazon. While I purchase locally when I can (Instacart, Grubhub, Doordash, Shipt, and such when I cannot go out in person) I also appreciate being able to procure a hard-to-find item and have it delivered in sometimes only a few hours. 

Other industries that compete with Amazon have worked hard in recent years to catch up with the fleet-footed fleet of smiling vans. All companies on the fulfillment- side of the tech supply chain are suffering since the advent of COVID-19, and so are the hope and dreams of all would-be technology buyers. Since the shutdowns of 2020, our clients have seen radical changes to how quickly machines arrive at their offices: what may have taken at most a week to fulfill now can take multiple months to deliver. Ouch.  

Large scale organizations with immense buying power are even having trouble obtaining the technology items they need- the bottleneck at manufacturers has yet to move. What is the strategy for small and midsized businesses to procure laptops, docking stations, monitors, and, well, anything with a chip so they can keep working? We have a few thoughts. 

This AND That 

Gone are the days of uniformity in orders for computers. As my mom used to say as my hungry siblings warily eyed the foil covered casserole dish at dinner: ya’ get whatcha get. Changing the way we work during this time of COVID has become de rigueur. If your go-to “standard” laptop is unavailable, and it almost certainly is, order the item closest to what you want, maybe even from a different brand. Shockingly, (I know, right?) the more expensive options are often available with a shorter delivery timeline. While this is not the moment to be picky, you should be prepared to vet brands for reliability, warranty coverage, and customer service reputation. If you are purchasing computers, make certain that the chipset is trusted -does it have a TPM Chip? If you are serving the federal clients, does the equipment use restricted or banned communications technology?  You make inadvertently act as a spy for a foreign power and lose your contract if you don’t choose the right machine! 

HURRY UP 

The holidays are just a few pumpkin spice lattes away. Traditionally there is additional demand for tech items, and specifically laptops, as some companies close out their year’s budget. Holiday shoppers usually fill their carts with tech gifts of all varieties, and trends indicate that this year will be no different- except that many of those items are not available right away. If your business needs laptops prior to the start of the new year, plan to order them well before your order your Thanksgiving turkey. Shopping for tech as toys or gifts? Be prepared for lengthy weight times and a lack of choices for colors and options, and hurry.  

Pay Up 

If you have needed to purchase an appliance within the last year, you may have observed two things: the “dumb” appliances that are less expensive (and less enticing) are available, and very high-end appliances are available. What don’t you see on the floor? The moderately priced, smart devices since wait times can be several months to almost a year. There is a parallel in availability for laptops and other office tech: laptops from unreliable brands can be found as can some very high end (read: very expensive) machines withing a couple months of ordering. Think you can purchase last year’s laptop? If you can find one, be prepared to pay more even for older technology too since demand remains- and will likely stay- high.  

S-T-R-E-T-C-H 

You may be able to keep equipment in service longer than the normally recommended three-year cycle. Failures and slowdowns are part and parcel of older equipment. If you decide to stretch – we recommend keeping an appropriate number of replacement machine on-hand so a failure doesn’t prevent your employees from working for an extended period. 

Experts don’t expect to see a normalization of supply chains until sometime in 2023 at the earliest: with COVID-19 resurging around the globe, particularly in some Asian nations where critical suppliers of chips are sourced, true supply forecasting is extremely difficult. Flexibility and patience are the hallmark of today’s business leaders. 

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